Frequently Asked Questions

Have questions about how we work and what you get? We’ve got all the answers you need.

What happens after I sign up?

Once you’ve selected your plan, you’ll complete a simple onboarding questionnaire to give us more details and optionally have an onboarding call with your social media manager. You will then connect your social media channels on our platform to allow us to schedule & post the content you’ve approved to your pages. Our team of social media experts will study your industry & competitors and create relevant social media posts for you to review.

We do not require any passwords. You’ll simply link your social media accounts to our scheduling platform using the official integration, without needing to provide any passwords. It’s a secure and hassle-free process for you.

You’ll have your own dedicated content specialist and social media manager assigned to you. They’ll work closely with you to create your social media content and keep the communication flowing smoothly.

Definitely! We’ll handle the content creation and deliver it directly to you for publishing, bypassing our scheduling software.

When you sign up, you complete a detailed onboarding questionnaire giving us all the information we need about your company and target audience, including your branding and any ideas you already have for posts. Additionally, we’ll conduct a thorough review of your website and social media channels to grasp your brand voice and visual style. We’ll also conduct industry research to ensure that the content we produce is of high quality and highly relevant to your audience.

We can create content with no assets, but we recommend you to provide their logos and brand guide. We can use stock images, client assets, or both depending on your preference and how much content you can get from your clients.

Your satisfaction is our priority. Before any post goes live, we’ll send it to you for feedback and approval. We want you to be thrilled with the posts we create, so if there’s anything you’re not happy with, we’re more than happy to make changes until we find a style and direction that you love.

Yes, absolutely! We encourage our clients to contribute their own content whenever they want. How involved you are is entirely up to you. If you’re swamped and don’t have time for social media, don’t worry—we’ll take care of everything for you.

Where do you get the content/visuals from?

Some clients have ample content that we can utilize effectively, while others may have minimal content. For clients with abundant content, we primarily focus on leveraging what they already have. However, for those with limited content, we often rely on premium stock photos or create more graphic-design based posts that align with their brand. Nevertheless, the approach is something we collaboratively determine with each client based on their specific needs and preferences.

Absolutely! The content we create is tailor-made for your brand or specific needs. Whether it’s images, videos, or other types of content, we start from scratch to ensure it aligns perfectly with your goals. This content is crafted uniquely for you and can serve various purposes like marketing, branding, education, or entertainment.

We’ve got you covered! Every post we create is carefully planned out for the entire month ahead. So, if there are any special events or announcements you want to include, just let us know in advance, and we’ll make sure to incorporate them seamlessly. We’ll also touch base with you five days before the start of the next month to gather any last-minute additions. 

I want to resell your service to my clients?

A significant aspect of our business involves reselling to agencies. We provide a fully white-labeled social media management service, allowing you to resell our packages to your clients with a markup.

Yes, we are completely invisible to your clients. We have created an easy dashboard for you to present all content for approval to your clients using your own brand and domain name. 

It’s a big time-saver! Passing over social media efforts to a white label solution frees up hours in the week to focus on other areas or services. Using white label social media marketing services also saves money and is a highly profitable way of doing business. Hiring a third-party agency for social media content management means you can scale without a costly in-house team. You can also charge your clients more than you pay the provider – bagging the difference and making a profit!

Where are you located?

We’re a global company with multiple offices worldwide, operating entirely remotely with a team of over 200 members spread across the globe. Every team member is dedicated solely to Mediabread; we don’t outsource work to other countries or entities. Our strict hiring and training procedures for content creators guarantee that our clients always receive high-quality content.

The idea behind consistent posting onto your social media pages is to target your existing follower base by keeping your socials active with content that promotes your business and educates your audience. Working with us will increase the chances of generating sales and help you grow. 

ou can cancel month to month – but we do ask you to cancel at least 7 days before your next month starts as that is when we’ll be working on your posts for the next month.

Definitely! We’ll handle the content creation and deliver it directly to you for publishing, bypassing our scheduling software.

We’ve had the pleasure of collaborating with clients across a wide range of industries. From Education and E-commerce to Podcasts & Arts, Professional Coaching, Food & Beverage, and beyond, our expertise spans diverse sectors. Whether it’s Travel & Tourism, Beauty & Wellness, Construction & Interior Design, Home Services, Photography, or Automotive, we’ve got you covered. Additionally, we’ve partnered with clients in Accounting & Financial Services, Restaurants, Faith-based organizations, Medical, SaaS & Tech, Healthcare & Dentistry, Authors, Real Estate, Music, Fashion & Retail, Leisure, Staffing & Recruitment, Digital Marketing Agencies, Legal services, and many more. No matter your industry, we’re equipped to meet your social media needs effectively.

If you are in need of a custom package, please reach out to us at hello@mediabread.com.

No, we don’t ask you to commit to any contracts. If you decide that you don’t want to continue with our services then you can cancel straight away and never make another payment.

Once the payment has been made and the 7-day money-back guarantee period has passed, no refunds will be issued. Refunds requested within the 7-day money-back guarantee will only be processed after all social media posts shared to your social media pages have been deleted.

We accept payments via bank transfer or any major debit or credit card. We are quite flexible here, so contact us if you want to setup a custom payment option!

We’re here to assist! Feel free to ask your question in the chat to the right, and a member of our team will respond within minutes. Alternatively, you can send us an email at hello@mediabread.com.

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See first-hand how our social media management can boost your business. We will deliver top-notch content, save your time, and help you to expand your client base.